Anonymous
map-marker Cleburne, Texas

Still haven’t received any of the product I paid for. Told it was delivered and it was not. Got on email saying sorry and product on the way and when I track it, says it was delivered? You tell me

Still have not received my order!! Who did? Dont have my order Says it was delivered and it wasnt You want money to find my order and I already paid for it
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User's recommendation: Would not recommend

Ice I Yhp

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Verified Reviewer
| map-marker The Bronx, New York

Refund

第一次 退货追踪号码:920239****990654****846756 SB1461****,我总共退回了六件衣服因为我只打印了一件退货码,所以其他五件衣服都没有退款给我所以从3月6日起只退仓库了一件衣服 ,还有五件衣服的钱,还没退还给我 自18号催促我之后,其他五件还没有处理,我申请的其他五件物品还没有退款,只有一件物品退还给 我还有五件商品未退款 3月6日,我只收到一件退款的衣服,还有五件没有退款我每天都发邮件催你在处理,但是已经20了多天了,你每次回复都是验证的请问为什么还没有处理退款?
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Peggy R Vpa

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Verified Reviewer

My refund

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Nothing you can't get a hold of nobody, they have no customer service...how ridiculous. What company has no customer service?
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Loss:
$190
Cons:
  • To many to list

Preferred solution: Full refund

User's recommendation: Don't shop there

Anonymous
map-marker Mckinney, Texas

Can’t get any help with finding my order that was said to have been delivered, unless I want to pay to have help for something I’ve already paid for?

My Oder and or tracking number doesnt even work. Just get sent to someone else. Shipper wants my cc number and money to track it??
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Elisandro Qrp

Unauthorized purchase

Someone used my credit card to make a purchase! XXXXX cccccbbbbb sssss bsbsbsbsbsbsbsbsbsbsbsbsbsbsbs
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Loss:
$666

Preferred solution: Cancel that unauthorized sale

Anonymous
map-marker Redondo Beach, California

Refund Issue

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I ordered (2) dresses and they were a little too skimpy so I wanted to return them and ordered the double lined, a little heavier long dress. Great customer service. They responded right away. Thanks Skims!
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User's recommendation: Contact help@***.com

stacie B Quh

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Verified Reviewer

Never received package

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I never received my package kept getting wrong delivery dates customer service is no help never ordering from skims again I just want a refund on the items I never received or possibly got lost in the mail or delivered to someone else house
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Loss:
$169

Preferred solution: Full refund

User's recommendation: Beware

Barbara K Vcs

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Verified Reviewer

I asked for my money na k and instead a credit was issued

I made the return for order number SB147****. I asked for a refund to my credit card and instead a credit was issued. I wantt a refund and not a credit
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Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Don’t buy at skims

Anonymous
map-marker North Kingstown, Rhode Island

Can’t ask question about order without giving out payment information

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Item missing from my ordering placed an order for 2bras and informed that one was back ordered. This was 2 weeks ago and I still havent heard and cant reach customer service without paying for it
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User's recommendation: Don’t bother trying to reach customer service without paying for it

Anonymous
map-marker Miami, Florida

Because something going wrong

As my debit card wasnt working. I decided to use my credit card and pay down the payment but its not going through and why is it because it is a credit card and it needs to be a debit card card
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Janissa Nys
map-marker Elkton, Maryland

Need help with return

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After entering my email address and my phone number your page went to Did you resolve your issue? This sucks. I dont see myself buying Skims again. This is a terrible way to be treated. Susan Wood Galena
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User's recommendation: Beware

Wilver Dzu
map-marker Fairport, New York

Order inquiry

I want to make sure my order went through. I dont have a PIN number to give when asked over the automated phone system.
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Ramona R Elb

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Verified Reviewer

I did not order anything

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Hello, my bank card was charged $158.36..but I haven't ordered anything..?? I would like a refund back into my account. I am going to my bank to dispute this.
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Loss:
$15836

Preferred solution: Full refund

User's recommendation: I was scammed, I never bought anything

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saratoga Springs, New York

Order problem

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I was shopping and a coupon code for 50% (through Coupert)popped up, so I decided I would place an order. The 50% discount came off each item and was represented in the total.

I was purchasing through my shop pay, discount still there. It wasnt until I pushed pay now did my discount disappear, and my receipt appeared did it become full price.

After a few days of back and forth they said that I was not supposed to have that code since it was only for employees, and since I do not have an employee number in the system it was taken off when I pushed pay now. They will not honor the discount, and I have pictures showing the 50% off

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User's recommendation: Do not order from them. Customer service is difficult and irrational to deal with. If there was a glitch in the system that allowed this to happen they should honor it.

Resolved
Errol Kvr

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Verified Reviewer
| map-marker Houston, Mississippi

Resolved: Finally made good for refund after several inquiries

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Ordered 2 items, delivered in one package, returned both items in one package, , promised refund for one item only , finally after several contacts, promised refund for 2 items.
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