Contact Skims Customer Service
Skims Phone Numbers and Emails
Toll-Free Number:
-
(833) 796-0136
Customer Service:
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(747) 777-5467Text
Skims Emails:
Skims Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skims is 8337960136. 70% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Skims may ask you for the following information to identify you as a customer: email, order id or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skims is 8337960136. 70% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Skims may ask you for the following information to identify you as a customer: email, order id or phone number.
People call Skims mainly because of return/ replace, refund, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Skims is privacy@skims.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Skims Website:
Skims Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 9:00am - 5:00pm (PST)
Mailing Address:
Skims Body, Inc.
Attn: Privacy
PO Box 1339.
Culver City, CA 90232
Skims Customer Service Reviews
I have purchased many times in the past and always received an item that was not the correct size. This time, I was placing an order for a top since I received one that was way too small.
I couldn't return it. All of those orders were canceled multiple times; I cannot speak to a person or representative.
All you can do is email the poorest customer service I have ever seen. Run as far away as you can!
Can't speak with cust svc as to why the afterpay is not coming up..nothing g wrong with afterpay it's with u all's system unless u'd rather not let it b used to get ur money faster..u only show it to get interest in people buying and when u make the person u can't use it..I tried when I ordered the last 2 dresses and it didn't give that option..something had got to change on ur end..how the company blew up and can fall just as fast ..sincerely
I ordered (2) dresses and they were a little too skimpy so I wanted to return them and ordered the double lined, a little heavier long dress. Great customer service.
They responded right away. Thanks Skims!
How Good is Skims's Customer Service?
Summary of Skims Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Skims?
Shipping and Delivery Question:
- “Did not receive my order”
- “Have not received my order it’s been 2 1/2 weeks”
- “Lost package”
Return/ Replace Question:
- “Return QR Code doesn't work”
- “Return item”
- “Would like to make a return”
Refund Question:
- “I sent Pro back and I haven't heard yet if they've received it or not for a refund”
- “To get a refund”
- “Refund issue”
Request for Information Question:
- “Order question”
- “I have a question about lokations”
- “Need order information”
Payments and Charges Question:
- “Because I was charged twice”
- “Fraudulent transaction”
- “Fraudulent charges on my card”
Activation/ Cancellation Question:
- “My orders keep getting canceled for”
- “Cancel Order”
- “I want to Cancel order”
Product/ Service Question:
- “Product assistance”
- “Order isn't working”
- “I received an item I didn't order and I did not receive the item that I ordered”
Cards Question:
- “Card not working”
- “E gift card”
- “Card was charged but no order received”
Staff Question:
- “Custumer service”
- “Customer service”
- “Meet to speak to cust service”
Account Question:
- “Log in issues”
- “Reset password”
- “Wont let me sign into account”
Website/ Application Question:
- “Site not working”
- “Tank tops ordered are super cropped and did not look like that on website”
Other Question:
- “Don't know when I will get my order”
- “Rip in clothing (men's underwear)”
- “Dlevery medicine”
Compare Skims To
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