Contact Skims Customer Service
Skims Phone Numbers and Emails
Toll-Free Number:
-
(833) 796-0136
Customer Service:
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(747) 777-5467Text
Skims Emails:
Skims Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skims is 8337960136. 75% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Skims may ask you for the following information to identify you as a customer: order id or tracking no, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skims is 8337960136. 75% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Skims may ask you for the following information to identify you as a customer: order id or tracking no, email or phone number.
People call Skims mainly because of return/ replace, request for information, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Skims is privacy@skims.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Skims Website:
Skims Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 9:00am - 5:00pm (PST)
Mailing Address:
Skims Body, Inc.
Attn: Privacy
PO Box 1339.
Culver City, CA 90232
How Good is Skims's Customer Service?
Summary of Skims Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Skims?
Shipping and Delivery Question:
- “Missing Package”
- “Package never delivered”
- “Parcel”
Return/ Replace Question:
- “Return and app denied password”
- “Returns”
- “Returning panamas very unhappy with this prioduct for so many many reasons”
Request for Information Question:
- “Order status”
- “Question about product”
- “Checking the status of my purchase and seeing did it go through because it took money out of my account, but it’s saying it didn’t go through”
Product/ Service Question:
- “Damage prooduct”
- “Searching for product”
- “Damaged product”
Payments and Charges Question:
- “Using prepaid gift card”
- “Charged my card but no order went through”
- “I was charged for something that said it was out of stock and did not give me an order confirmation or receipt but I have a screenshot of the charge on my bank account”
Refund Question:
- “Refund”
- “Re refund”
- “Order refund”
Activation/ Cancellation Question:
- “Cancel Order”
- “Order cancelled for no reason”
- “Need to cancel a duplicate order”
Cards Question:
- “E-card not received”
- “Having a problem ordering e gift cards”
- “I ordered a gift card for my son and didn’t put his email in so it went to my email. I need to know how to get it to his email”
Account Question:
- “My order did not go through but the money was still taken out of my bank account.”
- “Need code”
- “Can’t sign in”
Staff Question:
- “Awful customer service”
- “Customer service”
- “Custumer service”
Website/ Application Question:
- “Site not working”
- “Tank tops ordered are super cropped and did not look like that on website”
Other Question:
- “I can’t fit my tits in your dress my *** is just too big”
- “Not fit”
- “Not firlt”
Compare Skims Customer Service To
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