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Contact Skims Customer Service

Skims Phone Numbers and Emails

Toll-Free Number:

  • (833) 796-0136
Call customer service
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Customer Service:

  • (747) 777-5467
    Text

Skims Emails:

Legal
Privacy Inquiries
help@skims.com
Is this your business?

How to Contact Skims?

Most Popular Number:

(833) 796-0136
Total calls: 1 963 Issues resolved: 15 Last call: Feb 18, 2025
author avatar
PissedConsumer Reporter

If you require assistance from Skims, you can quickly contact the customer service team using the toll-free number 1-822-796-0136. Similarly, you also have the option to call the company support number, which is 1-747-777-5467. You can also text the same phone number if you prefer text communication. Available during the weekdays from 9 AM to 6 PM PST, customers can call Skims and receive assistance with their orders, details about new products, sizing guidance, or if they wish to share feedback. Additionally, to stay updated on new releases, you can send a text with "SKIMS" to 68805. Feel free to call the company customer support team dedicated to ensuring a professional and responsive customer service experience.

The avenue to contact Skims customer service through email involves using the customer support email address, help@skims.com. For this, consider adding the email address to your contact list. Also, while contacting the company via email, offering customer support a detailed account of your concern is crucial, alongside your email address, order number, and the name associated with your SKIMS account. This comprehensive information allows the support to address your concern effectively.

Alternatively, you can navigate to the "Contact Us" section on the Skims website. By completing this form with your email address and specifying the reason to contact the company, you can conveniently initiate communication with the customer support team.

You have a couple of avenues to contact the customer service team. If you prefer a real-time interaction, utilize the Skims live chat support, available every day from 9 AM to 5 PM PST. The live chat is open between 9 AM and 6 PM PST. Moreover, customers can self-assist and resolve their issues by taking assistance from the FAQ section on the "Contact Us'' page of the official website. Lastly, the company has a presence on some of the major social media platforms through which you can contact Skims. To do so, find the official verified account, get Skim's contact info, and send a direct message to the account. Additionally, getting in touch with the company via social media platforms also lets you be updated about new launches and upcoming offers.

Skims Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Skims is 8337960136. 75% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Skims may ask you for the following information to identify you as a customer: order id or tracking no, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Skims Website:

Skims Help Center:

Corporate Office Address:

Skims Body, Inc.
3113 S. La Cienega Blvd.
Los Angeles, California 90016
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 9:00am - 5:00pm (PST)


Mailing Address:

Skims Body, Inc.

Attn: Privacy

PO Box 1339.

Culver City, CA 90232

More contact details

Skims Customer Service Reviews

1.5 / 5
Poor
Marvin B Zqa
Package never arrived
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ordered a package on January 7th and I haven't received anything as of today, February 18th. Never in my life have I waited for a package this long, not even from China.

Mind you, I'm in Mexico, which is a few hours' flight from the USA. I contacted Customer Service several times and all they said was 'you have to wait' or 'next time, better order with DHL express', not once have they offered to send a new package or to refund my money. Their website says you have to allow 10 business days for delivery. Then Ken from Customer Service told me it is 21 days.

Updates from some sketchy delivery carrier have been 'out for delivery' since February 6th, so that's almost 2 weeks now. SKIMS does not bother to contact the Carrier, as they're doing business with them. My advice: if you can't keep your promises, adjust your promises on your website, or find another carrier that will deliver the package for you because this might not be your direct fault, it's your name attached and it's not a good look. At least if you mess up, have your service staff educated on a good customer service level so a paying client will still be happy after a let-down.

I asked for my refund today, but judging by the reviews on this website, that will be a whole new battle in itself.

Unfortunately, I expected a lot better service, especially from a worldwide known brand and with such a big celebrity name attached to it. AliExpress has better customer service and refunds within hours.

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Joeleen Tir
Missing order that was paid for

I never received the products I ordered and paid for even though I received emails stating it shipped and it was delivered. I want my order or a refund as soon as possible

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Nery Beg
NO CUSTOMER SERVICE
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No answer from them they do not reach out to you no matter how long you wait. Very unfortunate they should take care of their clients.

All they want is your money without any help. Very unprofessional and not all what I expected from skims.

Firstly theres no phone number only email and text line. Auto generated answers

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Guest-6306578
Order never came

I placed an order on November 22. I received an email on November 23 that my package had shipped by December 3.

I still have not received the package nor did the tracking explain where it was. I contacted skims customer service numerous times starting on December 3 via chat and email and only finally received a response today telling me that the items were sold out. I dont know how they could be sold out when they had already been shipped on the 23rd. Also, had I not reached out was any communication going to occur telling me that my items werent coming??

These items were specific Christmas gifts that my family member Pollyanna sent me the link to purchase my family Christmas party is on Friday and I have no gifts. I have never seen such poor customer service or lack of customer service.

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How Good is Skims's Customer Service?

Aleshia Tcn
Aleshia Tcn
Feels Disappointed | Jan 14, 2025

Not goid

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Jim M Pqg
Jim M Pqg
Feels Disappointed | Nov 23, 2024

I finally received my product. It was not sized properly. I asked for a return and found out that all of my $ 68 order was not all eligible for a return and refund. This was not mentioned when I ordered the product. I made this order with good faith that I would receive a good product as I paid a premium price. Companies like this give the internet a bad reputation.
Thanks
Jim Murphy
Jimmurphy1113@***.com
Order number SB1937****

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Nobie Ppm
Nobie Ppm
Feels Disappointed | Sep 18, 2024

Haven’t sold my matter yet

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Viaan Mmr
Viaan Mmr
Feels Disappointed | Jun 09, 2024

Absolutely disgusting

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Paislie Wgf
Paislie Wgf
Feels Disappointed | Mar 23, 2024

They are horrible.

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Granville Wtq
Granville Wtq
Feels Disappointed | Mar 21, 2024

Is there actually a customer service? I never spoke with anyone in customer service. I emailed- no reply

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Summary of Skims Customer Service Calls

2.6K TOTAL
CALLS
00:30 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skims?

Shipping and Delivery Question:

  • “Missing Package”
  • “Package never delivered”
  • “Parcel”

Return/ Replace Question:

  • “Return and app denied password”
  • “Returns”
  • “Returning panamas very unhappy with this prioduct for so many many reasons”

Request for Information Question:

  • “Order status”
  • “Question about product”
  • “Checking the status of my purchase and seeing did it go through because it took money out of my account, but it’s saying it didn’t go through”

Product/ Service Question:

  • “Damage prooduct”
  • “Searching for product”
  • “Damaged product”

Payments and Charges Question:

  • “Using prepaid gift card”
  • “Charged my card but no order went through”
  • “I was charged for something that said it was out of stock and did not give me an order confirmation or receipt but I have a screenshot of the charge on my bank account”

Refund Question:

  • “Refund”
  • “Re refund”
  • “Order refund”

Activation/ Cancellation Question:

  • “Cancel Order”
  • “Order cancelled for no reason”
  • “Need to cancel a duplicate order”

Cards Question:

  • “E-card not received”
  • “Having a problem ordering e gift cards”
  • “I ordered a gift card for my son and didn’t put his email in so it went to my email. I need to know how to get it to his email”

Account Question:

  • “My order did not go through but the money was still taken out of my bank account.”
  • “Need code”
  • “Can’t sign in”

Staff Question:

  • “Awful customer service”
  • “Customer service”
  • “Custumer service”

Website/ Application Question:

  • “Site not working”
  • “Tank tops ordered are super cropped and did not look like that on website”

Other Question:

  • “I can’t fit my tits in your dress my *** is just too big”
  • “Not fit”
  • “Not firlt”

Compare Skims Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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2.7 out of 5
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