Skims Phone Numbers and Emails

Toll-Free Number:

  • (833) 796-0136
Send Message

Customer Service:

  • (747) 777-5467
    Text

Skims Emails:

Legal
Privacy Inquiries
help@skims.com
Is this your business?

Skims Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Skims is 8337960136. 69% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Skims may ask you for the following information to identify you as a customer: email, order id or phone number.

View full overview ›

How to Contact Skims?

Most Popular Number:

(833) 796-0136
Total calls: 1 368 Issues resolved: 10 Last call: Jun 15, 2024

If you require assistance from Skims, you can quickly contact the customer service team using the toll-free number 1-822-796-0136. Similarly, you also have the option to call the company support number, which is 1-747-777-5467. You can also text the same phone number if you prefer text communication. Available during the weekdays from 9 AM to 6 PM PST, customers can call Skims and receive assistance with their orders, details about new products, sizing guidance, or if they wish to share feedback. Additionally, to stay updated on new releases, you can send a text with "SKIMS" to 68805. Feel free to call the company customer support team dedicated to ensuring a professional and responsive customer service experience.

The avenue to contact Skims customer service through email involves using the customer support email address, help@skims.com. For this, consider adding the email address to your contact list. Also, while contacting the company via email, offering customer support a detailed account of your concern is crucial, alongside your email address, order number, and the name associated with your SKIMS account. This comprehensive information allows the support to address your concern effectively.

Alternatively, you can navigate to the "Contact Us" section on the Skims website. By completing this form with your email address and specifying the reason to contact the company, you can conveniently initiate communication with the customer support team.

You have a couple of avenues to contact the customer service team. If you prefer a real-time interaction, utilize the Skims live chat support, available every day from 9 AM to 5 PM PST. The live chat is open between 9 AM and 6 PM PST. Moreover, customers can self-assist and resolve their issues by taking assistance from the FAQ section on the "Contact Us'' page of the official website. Lastly, the company has a presence on some of the major social media platforms through which you can contact Skims. To do so, find the official verified account, get Skim's contact info, and send a direct message to the account. Additionally, getting in touch with the company via social media platforms also lets you be updated about new launches and upcoming offers.

PissedConsumer Club

Contact Information

Skims Website:

Skims Help Center:

Corporate Office Address:

Skims Body, Inc.
3113 S. La Cienega Blvd.
Los Angeles, California 90016
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 9:00am - 5:00pm (PST)


Mailing Address:

Skims Body, Inc.

Attn: Privacy

PO Box 1339.

Culver City, CA 90232

More contact details

Skims Customer Service Reviews

1.5 / 5
Poor
Guest-5721304
Refund Issue
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I ordered (2) dresses and they were a little too skimpy so I wanted to return them and ordered the double lined, a little heavier long dress. Great customer service.

They responded right away. Thanks Skims!

Read full review
Sally H Tcy
I am trying to return my item and one item I never received. My 30 time period is running out. I cannot find the item number to make the return.

Not good at all. Never go an answer from a live person to explain the problem that I'm having with the return. I've paid for two items that I cannot use or received.

Read full review
Thanh Jiv
Have not received my goods
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

Put an order through on 12 September, still unfulfilled. Emailed numerous times, told me basically to stop emailing it does not help and that give it time...

How much time do you give? Not so much as I will look into it. Not at all like the Skims I know.

I wonder if they have been taken over? Terrible customer service.

Read full review
Guest-4950098
Return is difficult

I attempted to make a return the day before the 30 day mark and it said it was non refundable. By the time I was able to contact customer service about it, it was past 30 days and aren't being helpful about the return. I spent $80 and would like my money back!

Read full review

How Good is Skims's Customer Service?

Viaan Mmr
Viaan Mmr
Feels Disappointed | Jun 09, 2024

Absolutely disgusting

Read full quote
Paislie Wgf
Paislie Wgf
Feels Disappointed | Mar 23, 2024

They are horrible.

Read full quote
Granville Wtq
Granville Wtq
Feels Disappointed | Mar 21, 2024

Is there actually a customer service? I never spoke with anyone in customer service. I emailed- no reply

Read full quote
Sandra H Pym
Sandra H Pym
Feels Disappointed | Mar 19, 2024

Need live customer service. Stupid number keep asking for a pin. What pin?

Read full quote
Denene Puz
Denene Puz
Feels Disappointed | Mar 04, 2024

Terrible

Read full quote
Jamilia Lhx
Jamilia Lhx
Feels Disappointed | Mar 03, 2024

Totally sucks!!!!!!

Read full quote

Summary of Skims Customer Service Calls

2K TOTAL
CALLS
00:28 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skims?

Shipping and Delivery Question:

  • “Shipping issue”
  • “Wrong order”
  • “Missing Package”

Return/ Replace Question:

  • “Returns Label”
  • “Returns”
  • “Returns problem”

Request for Information Question:

  • “Need order information”
  • “Need help returning item”
  • “Need assistance with something we didn't order”

Refund Question:

  • “Waiting for a refund from a return”
  • “Refund issue”
  • “Refund”

Payments and Charges Question:

  • “Billing”
  • “Order took my money but order didn't go through”
  • “Invoice”

Activation/ Cancellation Question:

  • “My orders keep getting canceled for”
  • “Cancel Order”
  • “I want to Cancel order”

Product/ Service Question:

  • “I received an item I didn't order and I did not receive the item that I ordered”
  • “Defective order”
  • “Trying to place on line order and you say my zip doesn't match”

Cards Question:

  • “Card was charged but no order received”
  • “Something was purchased on my card that i didnt buy”
  • “Gift card not working”

Staff Question:

  • “Custumer service”
  • “Customer service”
  • “Meet to speak to cust service”

Account Question:

  • “Log in issues”
  • “Reset password”
  • “Wont let me sign into account”

Website/ Application Question:

  • “Site not working”
  • “Tank tops ordered are super cropped and did not look like that on website”

Other Question:

  • “Speak to someone”
  • “Want to change skims color but already ordered”
  • “Lost order”

Compare Skims To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shapermint
4784 reviews
2.0
Victorias Secret
1074 reviews
2.6
Spanx
46 reviews
2.9
Write a review
Do you have something to say about Skims? What happened? What can we help you with?
Submit review Don't show this popup