Skims Phone Numbers and Emails

Toll-Free Number:

  • (833) 796-0136
Send Message

Customer Service:

  • (747) 777-5467
    Text

Skims Emails:

Legal
Privacy Inquiries
help@skims.com
Is this your business?

Skims Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Skims Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Skims is 8337960136. 70% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 7477775467.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Skims may ask you for the following information to identify you as a customer: email, order id or phone number.

View full overview ›

How to Contact Skims?

Most Popular Number:

(833) 796-0136
Total calls: 1 413 Issues resolved: 10 Last call: Jul 22, 2024

If you require assistance from Skims, you can quickly contact the customer service team using the toll-free number 1-822-796-0136. Similarly, you also have the option to call the company support number, which is 1-747-777-5467. You can also text the same phone number if you prefer text communication. Available during the weekdays from 9 AM to 6 PM PST, customers can call Skims and receive assistance with their orders, details about new products, sizing guidance, or if they wish to share feedback. Additionally, to stay updated on new releases, you can send a text with "SKIMS" to 68805. Feel free to call the company customer support team dedicated to ensuring a professional and responsive customer service experience.

The avenue to contact Skims customer service through email involves using the customer support email address, help@skims.com. For this, consider adding the email address to your contact list. Also, while contacting the company via email, offering customer support a detailed account of your concern is crucial, alongside your email address, order number, and the name associated with your SKIMS account. This comprehensive information allows the support to address your concern effectively.

Alternatively, you can navigate to the "Contact Us" section on the Skims website. By completing this form with your email address and specifying the reason to contact the company, you can conveniently initiate communication with the customer support team.

You have a couple of avenues to contact the customer service team. If you prefer a real-time interaction, utilize the Skims live chat support, available every day from 9 AM to 5 PM PST. The live chat is open between 9 AM and 6 PM PST. Moreover, customers can self-assist and resolve their issues by taking assistance from the FAQ section on the "Contact Us'' page of the official website. Lastly, the company has a presence on some of the major social media platforms through which you can contact Skims. To do so, find the official verified account, get Skim's contact info, and send a direct message to the account. Additionally, getting in touch with the company via social media platforms also lets you be updated about new launches and upcoming offers.

PissedConsumer Club

Contact Information

Skims Website:

Skims Help Center:

Corporate Office Address:

Skims Body, Inc.
3113 S. La Cienega Blvd.
Los Angeles, California 90016
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 9:00am - 5:00pm (PST)


Mailing Address:

Skims Body, Inc.

Attn: Privacy

PO Box 1339.

Culver City, CA 90232

More contact details

Skims Customer Service Reviews

1.5 / 5
Poor
Guest-5984115
Afterpay however wont show in checkout..has happen before..must b a problem on ur end as not problem with.me and afterpay
stars-rating stars-rating stars-rating stars-rating stars-rating
2.6

Can't speak with cust svc as to why the afterpay is not coming up..nothing g wrong with afterpay it's with u all's system unless u'd rather not let it b used to get ur money faster..u only show it to get interest in people buying and when u make the person u can't use it..I tried when I ordered the last 2 dresses and it didn't give that option..something had got to change on ur end..how the company blew up and can fall just as fast ..sincerely

Read full review
Stefanie S Pkg
Terrible... just terrible

Where do I even start with this company. First off, Skims deletes any negative reviews and harasses anyone who tries to expose their scams on social media via paid bots.

As stated in another review posted on here, if you check their socials, you will NOT see any real reviews. If you try and state anything on their socials, your comment will be deleted or you will be harassed and belittled by paid bots. With that being said, I bought from Skims for the first time, and considering everything is extremely expensive, it came out to almost $400. I placed two orders, one order containing a few final sale items.

Items came poorly made and damaged so customer service gave me a one time courtesy to return both regular and final sale items for a full refund. All products were low quality and not worth the nearly $100 per item price tag. After the parcel being delivered to their warehouse, months go by and no refund is issued for either of my orders. Reach out to their customer service who claims they have not "received" my return despite the tracking showing delivered months prior.

The mess continues when I dispute things with paypal. Their customer service claimed so many lies I can't even keep track. First they did not receive my return, then they did receive my return but my items are ineligible for a refund, then they can process a refund but my disputed case prevents them from processing my full refund, then their warehouse claimed to not have received all my returned items and THEN claiming they did receive all my returned items. Their tactics include gaslighting, dodging questions, and just wearing a customer down in hopes they will just forfeit their money and screw off.

They WILL do anything to withhold your money, they WILL gaslight you for bringing things to their attention, and most importantly WILL spin you in hopes you never reach back out. Canned responses and misleading responses. Another extremely annoying tactic is completely dodging clear questions with no room for interpretation and finding a way to not only never address the question you asked but BLAME YOU. I rarely ever write negative reviews but this company takes the cake for awful.

If you really feel the need for their clothes buy from Nordstrom. This company is unbelievable.

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Guest-5721304
Refund Issue
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5.0

I ordered (2) dresses and they were a little too skimpy so I wanted to return them and ordered the double lined, a little heavier long dress. Great customer service.

They responded right away. Thanks Skims!

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Sally H Tcy
I am trying to return my item and one item I never received. My 30 time period is running out. I cannot find the item number to make the return.

Not good at all. Never go an answer from a live person to explain the problem that I'm having with the return. I've paid for two items that I cannot use or received.

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How Good is Skims's Customer Service?

Viaan Mmr
Viaan Mmr
Feels Disappointed | Jun 09, 2024

Absolutely disgusting

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Paislie Wgf
Paislie Wgf
Feels Disappointed | Mar 23, 2024

They are horrible.

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Granville Wtq
Granville Wtq
Feels Disappointed | Mar 21, 2024

Is there actually a customer service? I never spoke with anyone in customer service. I emailed- no reply

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Sandra H Pym
Sandra H Pym
Feels Disappointed | Mar 19, 2024

Need live customer service. Stupid number keep asking for a pin. What pin?

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Denene Puz
Denene Puz
Feels Disappointed | Mar 04, 2024

Terrible

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Jamilia Lhx
Jamilia Lhx
Feels Disappointed | Mar 03, 2024

Totally sucks!!!!!!

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Summary of Skims Customer Service Calls

2K TOTAL
CALLS
00:31 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skims?

Shipping and Delivery Question:

  • “I didn't receive my package, due to the address was not correct, can you plz resend my package at the correct address which is 4208 McLaughlin Ave Los Angeles California 90066. UPS has returned my order back to you.”
  • “Did not deliver both of my items did not receive both of my pairs of”
  • “Shipping issue”

Return/ Replace Question:

  • “A return issue”
  • “Return”
  • “Issue with return”

Refund Question:

  • “I sent Pro back and I haven't heard yet if they've received it or not for a refund”
  • “To get a refund”
  • “Refund issue”

Request for Information Question:

  • “I have a question about lokations”
  • “Need order information”
  • “Need help returning item”

Payments and Charges Question:

  • “Fraudulent charges on my card”
  • “Billing”
  • “Order took my money but order didn't go through”

Activation/ Cancellation Question:

  • “My orders keep getting canceled for”
  • “Cancel Order”
  • “I want to Cancel order”

Product/ Service Question:

  • “Order isn't working”
  • “I received an item I didn't order and I did not receive the item that I ordered”
  • “Defective order”

Cards Question:

  • “Card was charged but no order received”
  • “Something was purchased on my card that i didnt buy”
  • “Gift card not working”

Staff Question:

  • “Custumer service”
  • “Customer service”
  • “Meet to speak to cust service”

Account Question:

  • “Log in issues”
  • “Reset password”
  • “Wont let me sign into account”

Website/ Application Question:

  • “Site not working”
  • “Tank tops ordered are super cropped and did not look like that on website”

Other Question:

  • “Afterpay however wont show in checkout..has happen before..must b a problem on ur end as not problem with.me and afterpay”
  • “Missing part of my order.”
  • “Ordering issue”

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