Sara N Hay

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Verified Reviewer

Billing

I tried a credit card initially, but it was declined, so I ordered the next day with a different form of payment. I'm concerned I may have multiple charges. Sara
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Preferred solution: Confirming I only paid once for my order.

Gil R Wwf

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Verified Reviewer

Defective product

Skims - Defective product
Hello, I ordered a bodysuit from you and it arrived with *** what should I do?It's a shame that this is how I got it because I paid a lot of money for it. I would be very happy if I could return it to you and you would send me a new one instead. Have a good day!
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Loss:
$80

Preferred solution: A new bodysuit

All M Xfe

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Verified Reviewer

"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us

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Skims - Please reach back out to us if you have not received a second refund confirmation...
"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us know." -Skims Reached back out. Never received refund. Skims stole hundreds of dollars from me.
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Loss:
$700
Cons:
  • Customer service is bad
  • Bad customer service

Preferred solution: Full refund

Margaret D Hdj

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Verified Buyer
|

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Verified Reviewer

To return an item

Skims - To return an item
I bought the wrong size and I want to return it for the right size , I need size 3xl instead of size 1.
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Loss:
$70

Preferred solution: Full refund

User's recommendation: I recommend skims to anyone who wants to be in shape.

Granville Wtq

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Verified Buyer
|

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Verified Reviewer
| map-marker Shallotte, North Carolina

I have credit I want to use on my order. I just want my money $111 back. I got nothing. Just refund my money.

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Skims - I have credit I want to use on my order. I just want my money $111 back. I got...
They owe me money. Would not help me to use it toward my order. Want a refund. Why would they keep the money when they have the product and its my money. Their customer service is worthless if there even is one
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User's recommendation: Never buys from skins.

Duru D

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Verified Buyer
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My order returned without my knowledge

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Skims - My order returned without my knowledge
Skims - My order returned without my knowledge - Image 2
Skims - My order returned without my knowledge - Image 3
Skims - My order returned without my knowledge - Image 4
I ordered two trousers from skims on november 10 and 11.Its been 16 days since i ordered them.Today i remembered my order had not arrived so i checked DHL express. It said returned to sender.I paid for it why are they being returned without my knowledge
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Loss:
$229
Pros:
  • It has quality
Cons:
  • Are not looking at the e-mails

Preferred solution: Deliver product or service ordered

User's recommendation: i want my trousers

Tanya T Ejn

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Verified Reviewer

Where is my order

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Skims - Where is my order
My order has not been delivered. I paid for it to be expedited and I havent received it yet. We cant call we can track it nothing is right like someone please give me a call at 504-23 7****
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Preferred solution: Deliver product or service ordered

User's recommendation: Do you need a customer service line?

Lucy B Skn

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Verified Buyer
|

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Missing item

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Skims - Missing item
Skims - Missing item - Image 2
Skims - Missing item - Image 3
Original review Nov 09, 2023
Hello dear skims Team, I have a question about my order #122****. The soft smoothing seamless long sleeve in Marble size Xs was missing. When will it be shipped? Or do I get my money back? It only says: preparing for shipping. Have a nice day, Lucy
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Loss:
$64
Pros:
  • Perfect basics
  • Looks amazing
  • Good quality product
Cons:
  • Expensive
  • Bad customer service

Preferred solution: Deliver product or service ordered

Torian A Cua

Order1665****

1665****, when will my order be ready. Did not get a notification if you received it or not. Thank you
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Pros:
  • Great fit
Cons:
  • None as of yet

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shallotte, North Carolina

I have credit I want to use on my order

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Skims - I have credit I want to use on my order
All I asked was how to use a credit on a new order. Got a huge run around. I do not want to join Justanswer. I want a refund. Do not want any products from this company. I will go back to Wachol. Wonderful company/ yes more money but worth the extra for good customer service. Please put money back on credit card, send check or Apple Pay me!! Do not care - send me my money.
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User's recommendation: Never buy from the company. No concern for customers

Adrienne M Nra

Questions on sizing and returns and apps

I would really like to talk to someone, as I have several questions. I'm confused about sizing, which item would be best for my needs, and returns. I added an app and I'm not sure if I signed up for emails. How would you know? Also, I cannot use coupon codes. I have two different ones. I need help, please!
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Cons:
  • Not being able to talk to anyone

Preferred solution: Shapewear

Anonymous
map-marker West Palm Beach, Florida

I’m pleased with how my issue was handled! The quick return of funds was impressive! Just saddened that I was unable to receive my package, but will try to order again in the future!

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Package was delivered to the wrong house and was never located! Tried the suggestions provided to me by the team, but was still unsuccessful!
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Nava W Tgt

I’m still waiting for return label

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I paid $6 for a return label, but the postal service that I chose is currently closed. How can I return the product to you guys? Someone needs to give me an answer before I go to social media.
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Preferred solution: Full refund

Anonymous
map-marker New York, New York

Someone try to use my card but it fail. Company have to be careful of their members with transactions.

One of your members try to use my card. It fail because my card is block. This company need a better tech company.
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Diane F Lgh

Questions

u asked for review I am not apissed consumer i was simply trying to talk to customer service to answer a question regarding returns . As far as what do i think of this website its useless u ask for a pin ? then if u bypass that u can only leave a message ? can not speak w anyone ? useless
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Cons:
  • Return process no people to talk to

Preferred solution: a packing slip

User's recommendation: dont call its a waste of time

Nadine C Jqc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

You have the wrong information Daune you said I ordered it November 27 so you will not let me exchange it. I ordered it December 27 and I have the receipt in my email when I ordered it. Bad customer s

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Skims - You have the wrong information Daune you said I ordered it November 27 so you...
Skims - You have the wrong information Daune you said I ordered it November 27... - Image 2
Yeah, the wrong info on my order date I didnt want to refund I wanted to get a bigger size and I ordered a December 27 and youre telling me I ordered it November 27. You have all your information wrong.
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Preferred solution: A larger size

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