Skims
Skims Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has a 1.5 star rating from 91 reviews and only 11% would recommend, with most consumers dissatisfied and frequent mentions of refunds and returns.
Positive Feedback
Many reviewers praise the product quality and describe the items as comfortable and attractive.
Negative Feedback / Risk Areas
- Repeated Skims customer complaints about unresponsive customer service and no phone support.
- Frequent issues with missing or undelivered orders and problems getting refunds or store credit.
- Complaints about confusing return/exchange policies and overcharges.
Key Takeaways for Future Customers
- Check Skims reviews before buying and be prepared for slow or difficult returns and refunds.
- Document orders and shipping; contact payment provider if charges or missing items occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has a 1.5 star rating from 91 reviews and only 11% would recommend, with most consumers dissatisfied and frequent mentions of refunds and returns.
Positive Feedback
Many reviewers praise the product quality and describe the items as comfortable and attractive.
Negative Feedback / Risk Areas
- Repeated Skims customer complaints about unresponsive customer service and no phone support.
- Frequent issues with missing or undelivered orders and problems getting refunds or store credit.
- Complaints about confusing return/exchange policies and overcharges.
Key Takeaways for Future Customers
- Check Skims reviews before buying and be prepared for slow or difficult returns and refunds.
- Document orders and shipping; contact payment provider if charges or missing items occur.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ramat Gan, Tel Aviv
Terrible customer service and return/exchange policy
I purchased something online. I made an honest mistake in choosing a color.
Within the minute, I contacted Skims via customer support and email, and they refused to make a color change in the order. They prefer to send the customer the wrong color of the item and have them go through the trouble of returning it than making an easy exchange before it was even processed. Lazy and unacceptable.
Kim Kardashian, do better.
I would rather shop at Victoria's Secret, Adore Me, or any other store. Never again.
- Good quality
- Terrible refund exchange policy and customer service
Preferred solution: Nothing I want nothing from them. I will never interact with them Again
User's recommendation: Don’t buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerORDER SAYS DELIVERED BUT IT IS NOT
No customer service phone number should have been my first red flag. My order says delivered on the Skims website and even provides a tracking number that says it's from UPS.
It is not UPS. It is USPS (post office); however, neither my nephew nor the post office by his house have received the package.
They were easy to charge my credit card though! I will never order from this POS company again.
- No idea i never received the order
- Lack of customer service phone number
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ramat Gan, Tel Aviv
Customer service sucks
I literally placed an order 10 minutes ago. I chose the wrong color because I had previously, an hour before, ordered the same jacket.
I don't want the same colors! I want to change my order to the dark teal. I know that it hasn't been processed. They will not change the color for me; instead, they want to process it, ship it, and make me return it.
I don't want to cancel; I just want to change the color and can't find a way to do it. They won't help me.
- Nice stuff
- Terrible policy and customer service
Preferred solution: I would like them to change the color of my jacket before they process and ship it
User's recommendation: Don’t buy from them. Terrible policy and customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown Township, New Jersey
Customer service is non existent
I never received my package. They state delivered but cannot state where???
No proof of delivery , no proof of even delivery in the same town! No phone for customer service- its not available . Several emails and texts- NOT A SINGLE RESPONSE!!!
Found another site to send issue to, it wont get sent to skins without an emailed code for verification. THEY DONT SEND A CODE!!!
This co.
Sucks . Im out $80
Preferred solution: Full refund
User's recommendation: Don’t ever buy this crap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ramat Gan, Tel Aviv
Order change-SB2912****
I literally just placed an order 10 minutes ago. I ordered a jacket in brown instead of green!
I know it hasn't been shipped or processed yet.
Please cancel my order or change the color to green size M. Please confirm.
- Make a mistake and no way to change order or cancel
User's recommendation: Don’t order from them. Customer service sucks
Kingston, Pennsylvania
Issue with color fading
I washed my pajamas 1 time and the color faded and was patchy. Skims refunded me my full amount of purchase!
Top notch company.
I did not think they would rectify it so fast. Sent a pic of the items and that was it!
User's recommendation: Give them a try! Their clothes are very comfy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
No order number
Have a live person to handle some of the issues. I put in the wrong email address, so I don't have the order number.
Also, Afterpay gave me a merchant number, and the virtual agent will not accept it.
Christmas is in a few days, and I have no clue where my order is that I'm paying for. No one has returned my email, calls, or texts, and I still don't have my order that was made on 12/8!!!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSkims
This is by far the worst company I have ever worked with. They keep giving you run arounds they don’t send you money back you can’t talk to NO ONE for what’s good for you don’t order with Kim at all she a terrible person for this and i know for sure she’s aware of what’s going on with her customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed order
I ordered a Lon sleeve dress 2 weeks ago and I havent gotten any confirmation yet nor a response. I paid $123.50
- Poor customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive purchase
Package said it was delivered on the 21st. I checked my ring camera and nobody delivered any packages to my door. I waited a couple of days to see if I still didn't get anything.
- Will say your package was delivered and it never was
Preferred solution: Full refund
Parsippany, New Jersey
Overcharged
I was clearly overcharged by $10 for a pair of skim pajama bottoms. The tag clearly indicated $58 and somehow the clerk scanned $68.
I was in a hurry because it was a Christmas gift and my daughter was coming so I told her to please hurry up and make the purchase so I didnt double check it and when I got home.
I realized what it happened. I live 45 minutes away And I guess the only option is to go all the way back to the mall to resolve the issue, but I dont understand why I was overcharged in the first place.
Thornton, Colorado
This is horrible. I’m missing an item from my order and now they want me to pay to talk to someone about this
Im missing an item and they want me to pay to talk to someone about this. Its an expensive bodysuit too.
Im so upset. I dont even want to purchase from the website anymore
User's recommendation: Zero
Hickory, North Carolina
Disappointment
It was impossible to get a response via any route: email, text, call or chat.I was supposed to have received an email with 20%off first order for providing them with my email and phone number to receive promotional texts. I Never received the email or 20% off. I tried every Avenue to find out why without success.
Florence, Alabama
I’ve been ripped off by this company and I’m TRYING TO GET SOMEONE TO HELP RESOLVE THE ISSUE, and prevent other consumers from experiencing the same thing!
The company has my money, for the item I returned . I received notification that Skims had received my item and was issuing company credit .
Of course, that meant I would have to reorder . I have tried to place an order for 2 weeks on the app and website, but it will not move on to the last step! Items I wanted have now sold out!!! I was even buying additional items and paying with my bank card!
They have my merchandise credit card, the merchandise, and my card number.
I would like to add that their live chat is Not live!! I have been down that road multiple times with the same stupid reply from the automated chat bot
User's recommendation: Run like your *** is being chased by a grizzly bear!
Esmont, Virginia
Poor business practices
Skims is a company that is out to rip customers off! I was ordered items for my granddaughter and her items were out of stock while there was a 33% off sale.
Once the sale ended the items were immediately available for sale!
Tell me why? Scam company!
Partnership
Hello Im Charles with status sportswear, we would like to partner with skim, we are in Atlanta ..hope to speak with you soon. 678-588-****
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