Skims
Skims Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has 1.9 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Skims to a friend or colleague.
- Rating Distribution
Pros: Beautiful stuff, Good quality product, Great products.
Cons: Bad customer service, Customer service is bad, And everything is done over text it emails.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has 1.9 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Skims to a friend or colleague.
- Rating Distribution
Pros: Beautiful stuff, Good quality product, Great products.
Cons: Bad customer service, Customer service is bad, And everything is done over text it emails.Recent recommendations regarding this business are as follows: "Do not order from this company! It is terrible!", "Do not purchase from this company", "ABSOLUTELY NOT", "If you want one of their oroducts buy from reputable retailer.", "I recommend skims to anyone who wants to be in shape.".
Most users ask Skims for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skims Reviews
"Disgusting customer service, no immediate contact."
I have purchased many times in the past and always received an item that was not the correct size. This time, I was placing an order for a top since I received...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My package was not delivered
My package was not delivered due to the wrong address.
Kate Haas
14430 Roland Canyon Road
Salinas, CA 93908
Order #: SB1857****
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my package have zero idea how to get a hold of them
My husband ordered a new T-shirt bra for me as a present for my birthday. It went all over the United States, but it was never delivered to my home.
It has been over two months since he ordered it and there is no possible way to talk to anyone at this company, not even for a refund. What do I do?
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this company! It is terrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No human answer
I have order lost issue and trying to reach out to customer service but no response from any person only robot asking me for all these complicated operations on phone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disgusting customer service, no immediate contact.
I have purchased many times in the past and always received an item that was not the correct size. This time, I was placing an order for a top since I received one that was way too small.
I couldn't return it. All of those orders were canceled multiple times; I cannot speak to a person or representative.
All you can do is email the poorest customer service I have ever seen. Run as far away as you can!
Preferred solution: Full refund
User's recommendation: Do not purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible... just terrible
Where do I even start with this company. First off, Skims deletes any negative reviews and harasses anyone who tries to expose their scams on social media via paid bots.
As stated in another review posted on here, if you check their socials, you will NOT see any real reviews. If you try and state anything on their socials, your comment will be deleted or you will be harassed and belittled by paid bots. With that being said, I bought from Skims for the first time, and considering everything is extremely expensive, it came out to almost $400. I placed two orders, one order containing a few final sale items.
Items came poorly made and damaged so customer service gave me a one time courtesy to return both regular and final sale items for a full refund. All products were low quality and not worth the nearly $100 per item price tag. After the parcel being delivered to their warehouse, months go by and no refund is issued for either of my orders. Reach out to their customer service who claims they have not "received" my return despite the tracking showing delivered months prior.
The mess continues when I dispute things with paypal. Their customer service claimed so many lies I can't even keep track. First they did not receive my return, then they did receive my return but my items are ineligible for a refund, then they can process a refund but my disputed case prevents them from processing my full refund, then their warehouse claimed to not have received all my returned items and THEN claiming they did receive all my returned items. Their tactics include gaslighting, dodging questions, and just wearing a customer down in hopes they will just forfeit their money and screw off.
They WILL do anything to withhold your money, they WILL gaslight you for bringing things to their attention, and most importantly WILL spin you in hopes you never reach back out. Canned responses and misleading responses. Another extremely annoying tactic is completely dodging clear questions with no room for interpretation and finding a way to not only never address the question you asked but BLAME YOU. I rarely ever write negative reviews but this company takes the cake for awful.
If you really feel the need for their clothes buy from Nordstrom. This company is unbelievable.
Preferred solution: Full refund
User's recommendation: ABSOLUTELY NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective product
Hello, I ordered a bodysuit from you and it arrived with *** what should I do?It's a shame that this is how I got it because I paid a lot of money for it. I would be very happy if I could return it to you and you would send me a new one instead.
Have a good day!
Preferred solution: A new bodysuit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us
"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us know." -Skims
Reached back out.
Never received refund. Skims stole hundreds of dollars from me.
- Bad customer service
- Customer service is bad
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Need help returning item
Returned two items they are showing returned only one. Have called repeatedly and when finally speaking to someone they say store credit is given for the one item.
Nothing on the second item.
I specifically requested return to original form of payment. I am trying still to speak to someone that can actually straighten matter out.
User's recommendation: If you want one of their oroducts buy from reputable retailer.
Chicago, Illinois
Afterpay however wont show in checkout..has happen before..must b a problem on ur end as not problem with.me and afterpay
Can't speak with cust svc as to why the afterpay is not coming up..nothing g wrong with afterpay it's with u all's system unless u'd rather not let it b used to get ur money faster..u only show it to get interest in people buying and when u make the person u can't use it..I tried when I ordered the last 2 dresses and it didn't give that option..something had got to change on ur end..how the company blew up and can fall just as fast ..sincerely
Houston, Texas
Return issue.
Returned 2 items in same package I received the two items in. After several attempts by phone (no customer service number was answered, left a message.) Tried virtual assistant, and it has frozen after putting order number i and tried this about five times.
Skims finally got email saying "they have given me store credit" for one item and no mention of 2nd item. I requested refund to original form of payment. Have not heard from them since.
Ordered on June 3rd and returned on June 3rd, If you you want skims buy from reputable retailer. Do not buy from Skims online site.it is the 20th, still no word on 2nd item and acknowledgment of both items being returned to original form of payment.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To return an item
I bought the wrong size and I want to return it for the right size , I need size 3xl instead of size 1.
Preferred solution: Full refund
User's recommendation: I recommend skims to anyone who wants to be in shape.
I’m still waiting for return label
I paid $6 for a return label, but the postal service that I chose is currently closed. How can I return the product to you guys? Someone needs to give me an answer before I go to social media.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing
I tried a credit card initially, but it was declined, so I ordered the next day with a different form of payment. I'm concerned I may have multiple charges.
Sara
Preferred solution: Confirming I only paid once for my order.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shallotte, North Carolina
I have credit I want to use on my order. I just want my money $111 back. I got nothing. Just refund my money.
They owe me money. Would not help me to use it toward my order. Want a refund.
Why would they keep the money when they have the product and its my money.
Their customer service is worthless if there even is one
User's recommendation: Never buys from skins.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order returned without my knowledge
I ordered two trousers from skims on november 10 and 11.Its been 16 days since i ordered them.Today i remembered my order had not arrived so i checked DHL express. It said returned to sender.I paid for it why are they being returned without my knowledge
- It has quality
- Are not looking at the e-mails
Preferred solution: Deliver product or service ordered
User's recommendation: i want my trousers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where is my order
My order has not been delivered. I paid for it to be expedited and I havent received it yet. We cant call we can track it nothing is right like someone please give me a call at 504-23 7****
Preferred solution: Deliver product or service ordered
User's recommendation: Do you need a customer service line?
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