Skims
Skims Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has 1.9 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Skims to a friend or colleague.
- Rating Distribution
Pros: Beautiful stuff, Good quality product, Great products.
Cons: Bad customer service, Customer service is bad, No responses in a decent time.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skims has 1.9 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Skims to a friend or colleague.
- Rating Distribution
Pros: Beautiful stuff, Good quality product, Great products.
Cons: Bad customer service, Customer service is bad, No responses in a decent time.Recent recommendations regarding this business are as follows: "Do not support this company", "When collaborating with a high-end name like dolce and Gabbana or Fendi, have more items in stock so that you’re not sold out of an item 2 hours later!", "Do not shop here", "If you don’t have some kind of pin number, don’t bother calling", "do not order".
Most users ask Skims for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skims Reviews
"Poor customer service"
Needed to change my name on the shipping label. No one will respond at their help email address. Frustrating because I love the clothes.
"Haven’t received my order. I get notices that it will be delivered, but don’t get it. Per the tracking, it’s been in my home town since 11/15, but still no delivery. Please find out where my order is"
I hung up on the call because they didn't identify themselves as being Skimm. I thought I had been scammed. Please find my order and have it delivered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Poor customer service
Needed to change my name on the shipping label. No one will respond at their help email address. Frustrating because I love the clothes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
One item in bag received not 2
I just received my order, but there was only one item in the bag. I ordered two items and it says that both were shipped. As you can see, there is only one bodysuit in the bag.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not good service
Hello, I had a terrible experience shopping with your company. First, I did not receive the complete package, and this issue was not my fault.
You kept asking me to contact UPS, but since you chose SurePost as the courier, I couldn't submit anything on their website, wasting over a month with both sides shifting responsibility. Furthermore, the previous refund is unrelated to this current one. The amount of over $700 is a significant sum, and I will pursue this complaint to the end. The package was marked as delivered and now you are not taking responsibility?
I did not receive it, and it wasn't me who chose the courier company. You keep refusing the refund, so who should be responsible for the $700 worth of items I never received? There hasn't even been an investigation. So far, the manager has not provided a reliable or satisfactory response, and has outright rejected the refund.
I will continue to expose this matter on social media and other platforms. This is not how you handle a lost package; this is how you treat a loyal customer.
I have completely lost confidence in purchasing your products. It has been an extremely disappointing experience.
- Fasion
- No responses in a decent time
Preferred solution: Full refund
User's recommendation: do not order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received my order. I get notices that it will be delivered, but don’t get it. Per the tracking, it’s been in my home town since 11/15, but still no delivery. Please find out where my order is
I finally received my product. It was not sized properly.
I asked for a return and found out that all of my $ 68 order was not all eligible for a return and refund. This was not mentioned when I ordered the product.
I made this order with good faith that I would receive a good product as I paid a premium price. Companies like this give the internet a bad reputation.ThanksJim MurphyJimmurphy1113@***.comOrder number SB1937****
I hung up on the call because they didn't identify themselves as being Skimm. I thought I had been scammed. Please find my order and have it delivered.
- I have not received my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
I made a return and never received my store credit. They kept telling me I already used it, but I didn't even receive it in the first place.
After many failed attempts at solving why I never received it, they told me that I shared it with someone else. They even sent me the order, the person's order. When I explained that I did not do that, they dismissed the whole thing and stopped helping me. I requested to be contacted by a supervisor, but no one ever contacted me.
Not to mention, all of this is over email which is frustrating in itself. They do not have a phone number where you can actually talk to someone.
My credit was for over $100. I'm very disappointed.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not support this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn’t get 15%off new ordet
They sent me an email to buy more items, but not at 15% off. Christmas gifts for my granddaughter.
Tried qw267 from the text message. Susan Voss.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Pennsylvania
Frustrated with your system the day d&G launched
I placed an order 15 minutes after the Dolce and Gabbana SKIMS line launched. After waiting 25 minutes for the server to stop spinning so that my credit card would go through, I then found out the next day that my order was never placed. Now, all the items I want are sold out.
User's recommendation: When collaborating with a high-end name like dolce and Gabbana or Fendi, have more items in stock so that you’re not sold out of an item 2 hours later!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
BEWARE: HORRIBLE EXPERIENCE!!!!!
Purchased products online from company
Garments are made from cheap fabric
Garments are ill-fitting
Tried to contact customer service
No one to speak with
Horrible return policy
Will never shop here again!!!BEWARE:
- Cheap material no customer service
Preferred solution: Full refund
User's recommendation: Do not shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Resolved: Please cancel this it was a mistake! evrything is fine
This wa a mistake I meant to just correspond regarding a credit I had- I am not 'pissed' haha !
Again, this was done by mistake- I only meant to connect with customer service to inquire about my credit.
User's recommendation: Good customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my package have zero idea how to get a hold of them
My husband ordered a new T-shirt bra for me as a present for my birthday. It went all over the United States, but it was never delivered to my home.
It has been over two months since he ordered it and there is no possible way to talk to anyone at this company, not even for a refund. What do I do?
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this company! It is terrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Return
The bras were supposed to be A - Cup but were at least a C-Cup.
The website is very confusing I need help making this return.
I tried to call the customer service line but it wouldnt go through. Help please.
Fairburn, Georgia
Package was never delivered & it’s saying it’s been delivered
My package was sent to the wrong address on 11/26/2024 it was sent to 5690. I found that out cause I call the postal service & spoke to Crystal +1 (77*) ***-**** that is the number.
She advised that she would send a driver back out to that address & do a follow up with me. I have yet to receive the package or a follow up. I do not want any money back I would like my package please. Also nobody has not reached out to me at all.
I went through Klarna for this package & I just really want my package. My order#SB1962**** order# postal service 926129****206555****489993
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No human answer
I have order lost issue and trying to reach out to customer service but no response from any person only robot asking me for all these complicated operations on phone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My first order and discount
I didn't get the option to use my 15% discount. Can the discount be applied to my order? Thank you!
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fair Lawn, New Jersey
Best customer service
I was able to communicate via email and they responded within minutes. My order was sent to my old address, an error of mine, and I never received it and they immediately refunded me and I was able to place another order.
Miami, Florida
Order
I have sent an email regarding an e gift card I purchased yesterday; but I made an error with entering my email. The correct email is: elizabethlopez2989@***.com.
Please send me to this email the e gift card. It is a gift for today
Companies Similar to Skims
Spanx
“I have been a customer for nearly two decades and have never received a defective product. I sent photos...“
Adore Me
“Cancelled the order that was placed for my wife and NOTHING in the first box was anything she liked or...“
Soma Intimates
“How do I return items that do not fit properly? Cannot find address on the enclosed slip included in the...“
HerRoom
“I never received the items I purchased and was given the run around and told to keep waiting. One...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.