Marvin B Zqa

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Package never arrived

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I ordered a package on January 7th and I haven't received anything as of today, February 18th. Never in my life have I waited for a package this long, not even from China.

Mind you, I'm in Mexico, which is a few hours' flight from the USA. I contacted Customer Service several times and all they said was 'you have to wait' or 'next time, better order with DHL express', not once have they offered to send a new package or to refund my money. Their website says you have to allow 10 business days for delivery. Then Ken from Customer Service told me it is 21 days.

Updates from some sketchy delivery carrier have been 'out for delivery' since February 6th, so that's almost 2 weeks now. SKIMS does not bother to contact the Carrier, as they're doing business with them. My advice: if you can't keep your promises, adjust your promises on your website, or find another carrier that will deliver the package for you because this might not be your direct fault, it's your name attached and it's not a good look. At least if you mess up, have your service staff educated on a good customer service level so a paying client will still be happy after a let-down.

I asked for my refund today, but judging by the reviews on this website, that will be a whole new battle in itself.

Unfortunately, I expected a lot better service, especially from a worldwide known brand and with such a big celebrity name attached to it. AliExpress has better customer service and refunds within hours.

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Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't do it

Jackie Q Bxb

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Never received orderl

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Skims - Never received orderl
Contains 1 confidential file for company representatives

I never received the item. I'm very disappointed.

I'm very disappointed.

I'm very disappointed. I'm very disappointed.

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Loss:
$62
Pros:
  • An item my granddaughter wanted
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service is none existent

Beth C Ric

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TERRIBLE CUSTOMER SERVICE

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Skims - TERRIBLE CUSTOMER SERVICE
Skims - TERRIBLE CUSTOMER SERVICE - Image 2
Skims - TERRIBLE CUSTOMER SERVICE - Image 3
Skims - TERRIBLE CUSTOMER SERVICE - Image 4

I placed an order on 12/19/24, specifically choosing expedited shipping for delivery before Christmas, and paid an additional $22 for this service. However, I received an email on 12/21/24 stating my order had shipped, but tracking information shows the package was not handed to UPS until 12/30/24, well past the promised delivery window.

As a result, my Christmas pajamas did not arrive on time.

Furthermore, I have been informed that returns are not allowed, which I find unacceptable given that the delay was not my fault. Despite multiple attempts to contact you through phone, email, and social media, I have not received a response.

I requested a refund for the expedited shipping charges, as the service was not provided as advertised, and I expect to be able to return the pajamas under the circumstances; however, it is IMPOSSIBLE to get a response from this business.

They are riding on the merits of the Kardashian name but clearly they don't care about the quality of their service. They advertised buy by Xmas like crazy with no regarding for fulfillment capabilities.

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Pros:
  • Good product
Cons:
  • Terrible customer service
  • Expensive
  • Overpriced

Preferred solution: Full refund

User's recommendation: Do not purchase from them, they are overpriced and understaffed.

Beth C Ric

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Terrible Customer Service, Exaggerated Marketing with no Resolution or Assistance

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Skims - Terrible Customer Service, Exaggerated Marketing with no Resolution or Assistance
Skims - Terrible Customer Service, Exaggerated Marketing with no Resolution or... - Image 2
Skims - Terrible Customer Service, Exaggerated Marketing with no Resolution or... - Image 3
Skims - Terrible Customer Service, Exaggerated Marketing with no Resolution or... - Image 4

I placed an order on 12/19/24, specifically choosing expedited shipping for delivery before Christmas, and paid an additional $22 for this service based on marketing that promised shipping before Christmas. I received an email on 12/21/24 stating my order had shipped, but tracking information shows the package was not handed to UPS until 12/30/24, well past the promised delivery window.

As a result, the Christmas pajamas did not arrive on time, and I never received a response to my initial emails. Furthermore, I have been informed that returns for the pajamas are not allowed, which I find unacceptable given that the delay was not my fault. Despite multiple attempts to contact Skims through phone, email, and social media, I have not received a response. I requested a refund for the expedited shipping charges, as the service was not provided as advertised, and I expect to be able to return the pajamas under the circumstances.

It is impossible to get in touch with them via any means. Clearly, they invested all of their funds into marketing and not customer service.

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Pros:
  • Good product
Cons:
  • Overpriced for the quality
  • Expensive
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Do NOT Purchase from them; there are cheaper alternatives!

Resolved
Ilda B Lcc

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Resolved: Order not received

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Contains 3 confidential files for company representatives

I placed an order on November 21st (Order #SB1971****), and on November 22nd, I received an email confirming that it had been shipped and I was given a tracking number (EPG010947****54545). However, I have received no updates to date, and when I click on the tracking link, it reads, 'Waiting for carrier pickup.'

I reached out to help@***.com on December 8th seeking updates. They responded, stating they were investigating the matter and would get back to me within 48 hours. Unfortunately, they haven't done so. I emailed them again on December 12th, 14th, 16th, and the 17th, but I've received no response. This package contains a Christmas present desired by my son, and it seems he might not receive it.

Additionally, as of December 15th, they were still advertising express shipping for Christmas on their website.

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Loss:
$76
Cons:
  • Customer service
  • Delivery and over priced

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from this company. Their customer service lacks big time.

Elena S Gpk

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Order not deliveread

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Contains 2 confidential files for company representatives

My order, addressed to Miss Elena Salemi, was not delivered to me due to an incomplete address. If you can, please send the order to the following address: 'Elena Salemi, Via Montorsoli 24, Siracusa - 96100, Italy.' Alternatively, please refund my money.

The payment was made by bank on the 1st of December, 2024 for $60. Unfortunately, I do not have the order number or tracking number.

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Loss:
$65

Preferred solution: Full refund

Anonymous
map-marker Brampton, Ontario

I was sent the wrong product, and have NOT gotten my correct product

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Skims - I was sent the wrong product, and have NOT gotten my correct product

Such a disappointing experience, I ordered a few items for Christmas gifts. I received some of my product, minus one which was replaced with a men's underwear.

I contacted skims via text and email, sent images , have heard nothing!!! I don't have what I paid for, and I don't have part of my daughter's Christmas gift

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User's recommendation: Think twice before you order! their customer service is awful!!

Jeannine B Jvs

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One item in bag received not 2

Skims - One item in bag received not 2
Skims - One item in bag received not 2 - Image 2

I just received my order, but there was only one item in the bag. I ordered two items and it says that both were shipped. As you can see, there is only one bodysuit in the bag.

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Preferred solution: Full refund

Jim M Pqg

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Haven’t received my order. I get notices that it will be delivered, but don’t get it. Per the tracking, it’s been in my home town since 11/15, but still no delivery. Please find out where my order is

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Contains 1 confidential file for company representatives
Updated by user Nov 23, 2024

I finally received my product. It was not sized properly.

I asked for a return and found out that all of my $ 68 order was not all eligible for a return and refund. This was not mentioned when I ordered the product.

I made this order with good faith that I would receive a good product as I paid a premium price. Companies like this give the internet a bad reputation.ThanksJim MurphyJimmurphy1113@***.comOrder number SB1937****

Original review Nov 21, 2024

I hung up on the call because they didn't identify themselves as being Skimm. I thought I had been scammed. Please find my order and have it delivered.

View full review
Loss:
$68
Cons:
  • I have not received my order

Preferred solution: Deliver product or service ordered

Jue H Shc

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Not good service

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Contains 1 confidential file for company representatives

Hello, I had a terrible experience shopping with your company. First, I did not receive the complete package, and this issue was not my fault.

You kept asking me to contact UPS, but since you chose SurePost as the courier, I couldn't submit anything on their website, wasting over a month with both sides shifting responsibility. Furthermore, the previous refund is unrelated to this current one. The amount of over $700 is a significant sum, and I will pursue this complaint to the end. The package was marked as delivered and now you are not taking responsibility?

I did not receive it, and it wasn't me who chose the courier company. You keep refusing the refund, so who should be responsible for the $700 worth of items I never received? There hasn't even been an investigation. So far, the manager has not provided a reliable or satisfactory response, and has outright rejected the refund.

I will continue to expose this matter on social media and other platforms. This is not how you handle a lost package; this is how you treat a loyal customer.

I have completely lost confidence in purchasing your products. It has been an extremely disappointing experience.

View full review
Loss:
$715
Pros:
  • Fasion
Cons:
  • No responses in a decent time

Preferred solution: Full refund

User's recommendation: do not order

Anonymous

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Verified Buyer
| map-marker Denver, North Carolina

Orders ordered a gift for my daughter in the beginning of December and to this date 12/23/24 I have not received it. I have been trying to contact Skims via email and verbal chat and text messages.

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Contains 1 confidential file for company representatives

They are a scam and I need to see how I can get my money back . I ordered Early December and never received my order.

Tried several times a day to reach someone for a replacement or refund and cannot reach anyone. They don't have a number. Live chat is horrible. It's not a live person.

Text message and email are just as bad. Generic message is returned to you saying they are busy

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User's recommendation: Don't but their products unless it's in store

Jenny M Wrf

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Return

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Some online orders cant be returned! Dont know such a rich family treat the customers like this. Avoid

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Loss:
$412

Preferred solution: Full refund

User's recommendation: Be very very careful

Karen A Kyt

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Verified Reviewer

Return and app denied password

I would appreciate a phone call since I've been asking through email and text questions and not getting anywhere.

View full review

Preferred solution: Free return on 2 items and 25% off from my most recent purchase

Marcea Igm
map-marker Boise, Idaho

Missing item in shipment

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Im missing an item in my shipment. Theres no customer service phone number.

Theres no email. This is absolutely ridiculous that theres not a customer service number

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Valerie E Xai

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Verified Reviewer
| map-marker Orlando, Florida

Poor customer service. No way to contact!

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Order stuck, waiting for carrier pickup.' There is no response from emailing, just a canned response stating that they've received my query and will get back to me in a day or two. It's been 12 days.

There is no way to cancel the order - no phone number, no customer service. Never, never order from this company!

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User's recommendation: Dont order from Skims

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bensalem, Pennsylvania

Order never came

Contains 2 confidential files for company representatives

I placed an order on November 22. I received an email on November 23 that my package had shipped by December 3.

I still have not received the package nor did the tracking explain where it was. I contacted skims customer service numerous times starting on December 3 via chat and email and only finally received a response today telling me that the items were sold out. I dont know how they could be sold out when they had already been shipped on the 23rd. Also, had I not reached out was any communication going to occur telling me that my items werent coming??

These items were specific Christmas gifts that my family member Pollyanna sent me the link to purchase my family Christmas party is on Friday and I have no gifts. I have never seen such poor customer service or lack of customer service.

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User's recommendation: Don’t buy off skims website. It shouldn’t take almost 2 weeks to reply to a customer about a missing order.

1 comment
Wira A

Sya ada buat sloan dh lulus tp duit tk masuk lagi ke dalam akaun bank sya

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