Anonymous
map-marker Chicago, Illinois

Afterpay however wont show in checkout..has happen before..must b a problem on ur end as not problem with.me and afterpay

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Can't speak with cust svc as to why the afterpay is not coming up..nothing g wrong with afterpay it's with u all's system unless u'd rather not let it b used to get ur money faster..u only show it to get interest in people buying and when u make the person u can't use it..I tried when I ordered the last 2 dresses and it didn't give that option..something had got to change on ur end..how the company blew up and can fall just as fast ..sincerely

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Stefanie S Pkg

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Verified Reviewer

Terrible... just terrible

Where do I even start with this company. First off, Skims deletes any negative reviews and harasses anyone who tries to expose their scams on social media via paid bots.

As stated in another review posted on here, if you check their socials, you will NOT see any real reviews. If you try and state anything on their socials, your comment will be deleted or you will be harassed and belittled by paid bots. With that being said, I bought from Skims for the first time, and considering everything is extremely expensive, it came out to almost $400. I placed two orders, one order containing a few final sale items.

Items came poorly made and damaged so customer service gave me a one time courtesy to return both regular and final sale items for a full refund. All products were low quality and not worth the nearly $100 per item price tag. After the parcel being delivered to their warehouse, months go by and no refund is issued for either of my orders. Reach out to their customer service who claims they have not "received" my return despite the tracking showing delivered months prior.

The mess continues when I dispute things with paypal. Their customer service claimed so many lies I can't even keep track. First they did not receive my return, then they did receive my return but my items are ineligible for a refund, then they can process a refund but my disputed case prevents them from processing my full refund, then their warehouse claimed to not have received all my returned items and THEN claiming they did receive all my returned items. Their tactics include gaslighting, dodging questions, and just wearing a customer down in hopes they will just forfeit their money and screw off.

They WILL do anything to withhold your money, they WILL gaslight you for bringing things to their attention, and most importantly WILL spin you in hopes you never reach back out. Canned responses and misleading responses. Another extremely annoying tactic is completely dodging clear questions with no room for interpretation and finding a way to not only never address the question you asked but BLAME YOU. I rarely ever write negative reviews but this company takes the cake for awful.

If you really feel the need for their clothes buy from Nordstrom. This company is unbelievable.

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Loss:
$500

Preferred solution: Full refund

User's recommendation: ABSOLUTELY NOT

Gil R Wwf

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Verified Reviewer

Defective product

Skims - Defective product

Hello, I ordered a bodysuit from you and it arrived with *** what should I do?It's a shame that this is how I got it because I paid a lot of money for it. I would be very happy if I could return it to you and you would send me a new one instead.

Have a good day!

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Loss:
$80

Preferred solution: A new bodysuit

All M Xfe

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Verified Reviewer

"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us

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Skims - Please reach back out to us if you have not received a second refund confirmation...

"Please reach back out to us if you have not received a second refund confirmation email after 8 business days after your initial refund. In the meantime, if you have any other questions please let us know." -Skims

Reached back out.

Never received refund. Skims stole hundreds of dollars from me.

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Loss:
$700
Cons:
  • Bad customer service
  • Customer service is bad

Preferred solution: Full refund

Jaydeen Kip

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Verified Reviewer
| map-marker Houston, Texas

Need help returning item

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Returned two items they are showing returned only one. Have called repeatedly and when finally speaking to someone they say store credit is given for the one item.

Nothing on the second item.

I specifically requested return to original form of payment. I am trying still to speak to someone that can actually straighten matter out.

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User's recommendation: If you want one of their oroducts buy from reputable retailer.

Anonymous
map-marker Houston, Texas

Return issue.

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Returned 2 items in same package I received the two items in. After several attempts by phone (no customer service number was answered, left a message.) Tried virtual assistant, and it has frozen after putting order number i and tried this about five times.

Skims finally got email saying "they have given me store credit" for one item and no mention of 2nd item. I requested refund to original form of payment. Have not heard from them since.

Ordered on June 3rd and returned on June 3rd, If you you want skims buy from reputable retailer. Do not buy from Skims online site.it is the 20th, still no word on 2nd item and acknowledgment of both items being returned to original form of payment.

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Margaret D Hdj

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Verified Buyer
|

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Verified Reviewer

To return an item

Skims - To return an item

I bought the wrong size and I want to return it for the right size , I need size 3xl instead of size 1.

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Loss:
$70

Preferred solution: Full refund

User's recommendation: I recommend skims to anyone who wants to be in shape.

Nava W Tgt

I’m still waiting for return label

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I paid $6 for a return label, but the postal service that I chose is currently closed. How can I return the product to you guys? Someone needs to give me an answer before I go to social media.

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Preferred solution: Full refund

Sara N Hay

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Verified Reviewer

Billing

I tried a credit card initially, but it was declined, so I ordered the next day with a different form of payment. I'm concerned I may have multiple charges.

Sara

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Preferred solution: Confirming I only paid once for my order.

Granville Wtq

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Verified Buyer
|

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Verified Reviewer
| map-marker Shallotte, North Carolina

I have credit I want to use on my order. I just want my money $111 back. I got nothing. Just refund my money.

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Skims - I have credit I want to use on my order. I just want my money $111 back. I got...

They owe me money. Would not help me to use it toward my order. Want a refund.

Why would they keep the money when they have the product and its my money.

Their customer service is worthless if there even is one

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User's recommendation: Never buys from skins.

Duru D

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Verified Buyer
|

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Verified Reviewer

My order returned without my knowledge

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Skims - My order returned without my knowledge
Skims - My order returned without my knowledge - Image 2
Skims - My order returned without my knowledge - Image 3
Skims - My order returned without my knowledge - Image 4

I ordered two trousers from skims on november 10 and 11.Its been 16 days since i ordered them.Today i remembered my order had not arrived so i checked DHL express. It said returned to sender.I paid for it why are they being returned without my knowledge

View full review
Loss:
$229
Pros:
  • It has quality
Cons:
  • Are not looking at the e-mails

Preferred solution: Deliver product or service ordered

User's recommendation: i want my trousers

Tanya T Ejn

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Verified Reviewer

Where is my order

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Skims - Where is my order

My order has not been delivered. I paid for it to be expedited and I havent received it yet. We cant call we can track it nothing is right like someone please give me a call at 504-23 7****

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Preferred solution: Deliver product or service ordered

User's recommendation: Do you need a customer service line?

Lucy B Skn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Missing item

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Skims - Missing item
Skims - Missing item - Image 2
Skims - Missing item - Image 3
Original review Nov 09, 2023

Hello dear skims Team,

I have a question about my order #122****. The soft smoothing seamless long sleeve in Marble size Xs was missing.

When will it be shipped?

Or do I get my money back? It only says: preparing for shipping.

Have a nice day,

Lucy

View full review
Loss:
$64
Pros:
  • Looks amazing
  • Perfect basics
  • Good quality product
Cons:
  • Bad customer service
  • Expensive

Preferred solution: Deliver product or service ordered

Torian A Cua

Order1665****

1665****, when will my order be ready. Did not get a notification if you received it or not. Thank you

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Pros:
  • Great fit
Cons:
  • None as of yet

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shallotte, North Carolina

I have credit I want to use on my order

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Skims - I have credit I want to use on my order

All I asked was how to use a credit on a new order. Got a huge run around.

I do not want to join Justanswer.

I want a refund. Do not want any products from this company. I will go back to Wachol.

Wonderful company/ yes more money but worth the extra for good customer service.

Please put money back on credit card, send check or Apple Pay me!! Do not care - send me my money.

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User's recommendation: Never buy from the company. No concern for customers

Adrienne M Nra

Questions on sizing and returns and apps

I would really like to talk to someone, as I have several questions. I'm confused about sizing, which item would be best for my needs, and returns.

I added an app and I'm not sure if I signed up for emails. How would you know? Also, I cannot use coupon codes.

I have two different ones. I need help, please!

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Cons:
  • Not being able to talk to anyone

Preferred solution: Shapewear

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