Anonymous
map-marker Santa Ana, California

Package not delivered been sitting 30 miles away from me for 10 days. Contacted the company Christmas day and 2 days later still have heard nothing no product and no customer service

No product and no customer service company should be checking their systems has to why products are not delivered

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User's recommendation: Buy from anyone else

Rio Owt
map-marker Shady Side, Maryland

Items missing from order that says delivered

Only received one box with one item but should have gotten 7 items. Says it was delivered 12/10 but only grey unisex hoodie was in box

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Verdon Usc
map-marker Spokane, Washington

Did not receive order

got confirmation that order was delivered but I didn't receive, how do I go about replacing this order #SB203****.

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Resolved
Justis Ygq

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Verified Reviewer
| map-marker Long Beach, California

Resolved: Please cancel this it was a mistake! evrything is fine

This wa a mistake I meant to just correspond regarding a credit I had- I am not 'pissed' haha !

Again, this was done by mistake- I only meant to connect with customer service to inquire about my credit.

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User's recommendation: Good customer service!

Jamie K Zrw

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Verified Reviewer

Never received my package have zero idea how to get a hold of them

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My husband ordered a new T-shirt bra for me as a present for my birthday. It went all over the United States, but it was never delivered to my home.

It has been over two months since he ordered it and there is no possible way to talk to anyone at this company, not even for a refund. What do I do?

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Loss:
$55
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from this company! It is terrible!

Dreden Qdw

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Verified Reviewer
| map-marker Nashville, Tennessee

Return

The bras were supposed to be A - Cup but were at least a C-Cup.

The website is very confusing I need help making this return.

I tried to call the customer service line but it wouldnt go through. Help please.

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Anonymous
map-marker Newport Beach, California

Skims makes it very difficult to exchange or return item

Its import get help on website. no tab for exchange or return.

The site asks you to scan for app. Every time i try its not available

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User's recommendation: Do not order from them if your not sure of product or size

Anonymous
map-marker Hudson, Ohio

Price Adjustment

Never responded to me! Items went on sale and I wanted a price adjustment.

First time and last time shopping here

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Anonymous
map-marker Fairburn, Georgia

Package was never delivered & it’s saying it’s been delivered

My package was sent to the wrong address on 11/26/2024 it was sent to 5690. I found that out cause I call the postal service & spoke to Crystal +1 (77*) ***-**** that is the number.

She advised that she would send a driver back out to that address & do a follow up with me. I have yet to receive the package or a follow up. I do not want any money back I would like my package please. Also nobody has not reached out to me at all.

I went through Klarna for this package & I just really want my package. My order#SB1962**** order# postal service 926129****206555****489993

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Yunshen Y

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Verified Reviewer

No human answer

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I have order lost issue and trying to reach out to customer service but no response from any person only robot asking me for all these complicated operations on phone

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Loss:
$60

Preferred solution: Deliver product or service ordered

Christelle B Xju

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Verified Reviewer

My first order and discount

I didn't get the option to use my 15% discount. Can the discount be applied to my order? Thank you!

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Preferred solution: Price reduction

Tashay Kuf
map-marker Miami, Florida

Order

I have sent an email regarding an e gift card I purchased yesterday; but I made an error with entering my email. The correct email is: elizabethlopez2989@***.com.

Please send me to this email the e gift card. It is a gift for today

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Auriana Yse

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Verified Reviewer
| map-marker Minneapolis, Minnesota

There is no Order number on my packaging. When I’m called calling customer services phone number they ask me for a pin number. Speak with somebody. why would I have a pin number?? Frustrated.

Simple question; where is the order number on my product package? I need to return my 30 days as fast approaching! Best Susan Bartz.

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User's recommendation: If you don’t have some kind of pin number, don’t bother calling

Evaline Jeo
map-marker Lansing, Illinois

Never received my store credit it’s been one month

I returned pants that were too big. occidentally check store credit instead of credit back to my credit card for an online purchase.

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Jacqueline L Fge

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Verified Reviewer

Disgusting customer service, no immediate contact.

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I have purchased many times in the past and always received an item that was not the correct size. This time, I was placing an order for a top since I received one that was way too small.

I couldn't return it. All of those orders were canceled multiple times; I cannot speak to a person or representative.

All you can do is email the poorest customer service I have ever seen. Run as far away as you can!

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Preferred solution: Full refund

User's recommendation: Do not purchase from this company