
Skims
Reviews and Complaints
Package not delivered been sitting 30 miles away from me for 10 days. Contacted the company Christmas day and 2 days later still have heard nothing no product and no customer service
No product and no customer service company should be checking their systems has to why products are not delivered
User's recommendation: Buy from anyone else
Items missing from order that says delivered
Only received one box with one item but should have gotten 7 items. Says it was delivered 12/10 but only grey unisex hoodie was in box
Did not receive order
got confirmation that order was delivered but I didn't receive, how do I go about replacing this order #SB203****.
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Verified Reviewer |Resolved: Please cancel this it was a mistake! evrything is fine
This wa a mistake I meant to just correspond regarding a credit I had- I am not 'pissed' haha !
Again, this was done by mistake- I only meant to connect with customer service to inquire about my credit.
User's recommendation: Good customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my package have zero idea how to get a hold of them
My husband ordered a new T-shirt bra for me as a present for my birthday. It went all over the United States, but it was never delivered to my home.
It has been over two months since he ordered it and there is no possible way to talk to anyone at this company, not even for a refund. What do I do?
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this company! It is terrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Return
The bras were supposed to be A - Cup but were at least a C-Cup.
The website is very confusing I need help making this return.
I tried to call the customer service line but it wouldnt go through. Help please.
Skims makes it very difficult to exchange or return item
Its import get help on website. no tab for exchange or return.
The site asks you to scan for app. Every time i try its not available
User's recommendation: Do not order from them if your not sure of product or size
Price Adjustment
Never responded to me! Items went on sale and I wanted a price adjustment.
First time and last time shopping here
Package was never delivered & it’s saying it’s been delivered
My package was sent to the wrong address on 11/26/2024 it was sent to 5690. I found that out cause I call the postal service & spoke to Crystal +1 (77*) ***-**** that is the number.
She advised that she would send a driver back out to that address & do a follow up with me. I have yet to receive the package or a follow up. I do not want any money back I would like my package please. Also nobody has not reached out to me at all.
I went through Klarna for this package & I just really want my package. My order#SB1962**** order# postal service 926129****206555****489993
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Verified ReviewerNo human answer
I have order lost issue and trying to reach out to customer service but no response from any person only robot asking me for all these complicated operations on phone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy first order and discount
I didn't get the option to use my 15% discount. Can the discount be applied to my order? Thank you!
Preferred solution: Price reduction
Order
I have sent an email regarding an e gift card I purchased yesterday; but I made an error with entering my email. The correct email is: elizabethlopez2989@***.com.
Please send me to this email the e gift card. It is a gift for today
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Verified Reviewer |There is no Order number on my packaging. When I’m called calling customer services phone number they ask me for a pin number. Speak with somebody. why would I have a pin number?? Frustrated.
Simple question; where is the order number on my product package? I need to return my 30 days as fast approaching! Best Susan Bartz.
User's recommendation: If you don’t have some kind of pin number, don’t bother calling
Never received my store credit it’s been one month
I returned pants that were too big. occidentally check store credit instead of credit back to my credit card for an online purchase.
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Verified ReviewerDisgusting customer service, no immediate contact.
I have purchased many times in the past and always received an item that was not the correct size. This time, I was placing an order for a top since I received one that was way too small.
I couldn't return it. All of those orders were canceled multiple times; I cannot speak to a person or representative.
All you can do is email the poorest customer service I have ever seen. Run as far away as you can!
Preferred solution: Full refund
User's recommendation: Do not purchase from this company
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